Last updated: March 30, 2025

At We Do Duplexes (WDD), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal information.

1. What Information We Collect

We may collect the following types of personal information when you interact with our website or business:

• Full name
• Email address
• Phone number
• Company name (if applicable)
• Location or service area
• Information about your enquiry (e.g. building interest, investment goals, partnership requests)
• Any supporting documentation you choose to upload
• Website usage data (via cookies and analytics tools)

We only collect personal information that is reasonably necessary for the operation of our services.

2. How We Collect Your Information

We collect information directly from you when:

• You fill out a form on our website
• You contact us via email or phone
• You download an eBook or other resource
• You subscribe to our updates or book a call
• You engage with us as a franchisee, investor, builder, or referral partner

We may also collect anonymised usage data through analytics tools (such as Google Analytics) to improve our website and marketing efforts.

3. Why We Collect Your Information

We collect and use your information to:

• Respond to your enquiries and provide relevant information
• Deliver our services, including franchise onboarding, referrals, and investment opportunities
• Send you requested resources, updates, or marketing materials
• Improve user experience and website performance
• Comply with legal and regulatory requirements

4. How We Store and Protect Your Information

Your personal information is stored securely in cloud-based systems and CRM platforms. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

If your information is no longer needed, we will take reasonable steps to destroy or de-identify it, in line with legal obligations.

5. Sharing Your Information

We may share your personal information with:

• Trusted third-party service providers (e.g. marketing, CRM, analytics tools)
• Franchisees and approved builders within the WDD network, where relevant to your enquiry
• Financial service providers (e.g. NoBnk) where appropriate and with your consent
• Regulators or authorities if legally required

We will never sell or rent your personal information to third parties.

6. Cookies and Website Analytics

Our website uses cookies and tracking technologies to:

• Improve site functionality and performance
• Understand visitor behaviour
• Personalise your experience

You can disable cookies through your browser settings, but doing so may limit certain features of our site.

7. Accessing or Updating Your Information

You have the right to access the personal information we hold about you and request corrections if it’s inaccurate or outdated.

To request access, updates, or deletion of your personal data, please contact us a team@wedoduplexes.com.au 

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or the law. The updated version will always be available on our website.

9. Questions or Complaints

If you have questions or concerns about your privacy or how we handle your information, please contact us. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au